The Zurich bistro Franzos et sa cousine demonstrates how digitalization in the restaurant industry saves time in practice: with our reservation system, the team manages all bookings digitally, reduces errors, and gains back over 10 hours every week for guest service.
Before introducing foratable, reservations were recorded in a handwritten book. Email reservations also had to be confirmed by phone to ensure all details were captured correctly. This frequently led to errors, such as incorrect dates, illegible notes, or forgotten information. The high amount of time required for service staff to manually manage reservations—often during busy service hours—was particularly problematic.
Since the introduction of foratable Professional in November 2023, the entire reservation process has become significantly simpler and more transparent. Managing reservations is now seamless, sources of error have been greatly reduced, and the team can view reservations online at any time. In addition, the restaurant plans to integrate foratable PAY and the POS interface for Lightspeed to further automate workflows and make service even more efficient.
With foratable, the team at "Franzos et sa cousine" has significantly streamlined their reservation management. Errors have been virtually eliminated, the time spent organizing tables has been noticeably reduced, and the team now has more time to focus on their guests. Thanks to 24/7 access on the website and the ability to book online, reservations have increased by around 15%. Today, 78% of all reservations are handled online, completely automatically by the system. Guest satisfaction has also improved, as reservations are now managed in a structured way and the restaurant gains valuable insights into its guests. Disputes over incorrectly recorded reservations are a thing of the past.