Rössli Illnau, an establishment with nearly 200 years of history, combines classic hospitality with modern gastronomy. Despite its long tradition, the restaurant is at the cutting edge of technology: with foratable, reservations are managed efficiently, transparently, and with a focus on the guest—a key element in bringing the house motto, "enjoy with a clear conscience," to life for every visitor.
Rössli Illnau was already using a different digital reservation system, but the team wanted to further professionalize their service and ensure that every guest enjoys a seamless and convenient booking experience. The goal was to both optimize internal processes and measurably improve the guest experience.
Today, Rössli Illnau uses foratable extensively. All management and administrative features are actively in use:
Reservations are recorded in a structured manner.
Guests enter their email address directly and can correct any input errors immediately.
Clear and transparent communication via reminders, SMS, and confirmations ensures that every guest stays informed and feels well taken care of.
The combination of digital precision and welcoming communication supports the team and provides directly measurable feedback on guest satisfaction, as all reviews come exclusively from verified guests with reservations.
Since introducing foratable, Rössli Illnau has significantly increased guest satisfaction:
No-show rate dropped from 5% to 0%
Guests rate the service 4.8, directly via the foratable system – a score based solely on verified reservations. For comparison: Google reviews (4.7) can also be submitted by people who have never actually visited the restaurant.
Error-free reservations through direct guest data entry
Reduced workload for the team in daily operations
More time for personal service and individual guest care
The team particularly values foratable's competent and fast support, which provides extra peace of mind in their day-to-day operations.
